Privacy Policy

Privacy Policy

Effective Date: January 30, 2019

Protecting your information is important to us. The following guidelines set forth our general privacy practices and principles that apply to information we collect through the following products and services, which are owned or operated by, LLC or companies related by common ownership or control (collectively, "we," "us," or "our"). If you have questions or concerns regarding this privacy policy, you should contact at (800) 963-7000.

As a user, you are in control of all your Passport and Visa orders. We know you want to remain in control of your personal information as well. As a pioneer in online travel document services, we realize that earning and retaining your trust is of paramount importance, and it's a responsibility we take very seriously.

That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using website.

Personal information means information that can be linked to a specific individual, such as name, address, telephone number and email address. We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not and will never sell or rent our customers' personal information to third parties.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.

This Privacy Policy explains the following:

From time to time we may add or enhance services available on our websites. To the extent that these services are provided for and used by you, we will use the information you submit to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

Our websites contains links to other sites that are not owned or controlled by Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to read the privacy policies of all such sites, as their policies may be materially different from this Privacy Policy. Please be very careful, responsible, and alert about your personal information whenever you're online. This privacy policy applies only to information collected by this website.

This privacy notice also details choices available to you regarding the use of, your access to, and how to update and correct your personal information.

What information do we collect?

As part of providing products and services to you, we may collect information, including personal information, about you, your spouse, your dependents, or your business when you use our services.

Personal information is data that can be used to identify you, your spouse, or your dependents individually. The information we may collect includes, but is not limited to:

Where do we get this information?

You provide most of the information we collect. We also receive information through certain digital technologies when you interact with us. Finally, other companies and government entities may share information with us.

We collect information directly from you. To deliver the products and services you request, customize your experience, and better serve you, we collect information you voluntarily provide as part of using or requesting our products and services. This information includes information you provide, setting up an online account, authenticating your identity, applying for or purchasing a product or service, or applying for employment. It also includes information from documents you choose to upload to your account. If you choose not to provide certain information we request, we may be unable to serve you as our products, services, tools or calculators may rely upon this information.

Our websites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information (e.g., name and city) from our blog or community forum, you can contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We collect information when you use our services.

We collect certain information and usage data whenever you interact with us, whether online, through a mobile application, or through an email. This data may include which websites you visit, what you click on, and when you performed those actions. These activities may be performed by us or a service provider acting on our behalf.

We utilize certain web tracking technologies to collect this information. These technologies include cookies and web beacons. Please see "What types of web and tracking technologies (including cookies) do we use?" for an in-depth discussion of these technologies and how to opt-out.

We collect information from other companies and government entities. In accordance with their privacy notices, our business partners, and unrelated third-parties may share certain information about you with us.

We also collect information when you request services or information from us or companies with whom we have a business relationship, enter contests or sweepstakes, or complete surveys or polls.

To improve the security of our services, to protect your identity, and to protect your information, we may verify your personal information by matching the information you provide against other publicly available information that we obtain from identification verification companies.

In order to place an order through our websites, you must provide us with certain personal information such as your name, your credit card number and expiration date, credit card billing address, address and telephone number, date of birth and date of travel, email address and the name or names of applicants (if other than yourself). We require this information so that we can process your order and keep you informed of each order status.

If you are placing an order for one or more applicants other than yourself, you will need to make sure that each of these other applicant agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your order available to you or other persons authorized by you to receive such information.

For example, if you forget your order number, you or another person authorized by you may retrieve that information from us after providing sufficient information that either a) confirms your identity as the applicant, or b) that confirms authorization for you to receive information on behalf of the applicant.

How do we use your information?

We use your information to provide you the products and services you request. We may also use your information, as permitted by law, including: to service and report on your account; offer you relevant information, products, or services; and enhance our products and services. These activities may be performed by us or a service provider acting on our behalf.

Who do we share your information with?

The privacy and security of your information is important to us. We do not sell or rent your information (including your social security number). We will share your personal information with third parties only in the ways that are described in this privacy policy. We may however provide your personal information to companies that provide services to help us with our business activities processing your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Here is a specific description of how we use your information:

In certain situations,, LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

What types of web and wireless technologies (including cookies) do we use?

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

How do we respond to web browser “do not track” signals?

We treat the data of everyone who comes to our websites in accordance with this Privacy Notice, whatever their "do not track" setting. While we do not respond to web browser "do not track" signals, we give you choices about receiving promotional offers from us or third-parties. You can exercise your choices as described in this Privacy Notice.

How do we secure your information?

The security of your personal information is important to us. We utilize administrative, technical, and physical safeguards to protect your information. If you have any questions about the security of our services, you can contact us.

What we do NOT do: a warning about "phishing." Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, visit the Federal Trade Commission.

How long do we keep your information?

In accordance with applicable laws, we keep your information for as long as needed to serve you, maintain your account, as needed to operate our business, or to improve our offerings or develop new ones.

Business Transitions

In the event goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Third-party products and services, including social media features

This Privacy Notice does not apply to products or services offered by third-parties on or through our services (such as bank partners who offer Refund Transfers). You will be able to recognize when a business partner is associated with your transaction when its logo appears or is shown with our logo. You should carefully read the privacy notices and any terms and conditions applicable to such third-party products or services. When you request products or services from such companies, you give us permission to provide these third-parties with information about you necessary to fulfill or process your request.

Updating or deleting your information

Upon request and after proper identity verification, we will provide you with information about whether we hold any of your personal information. If you are a user of our online platform, you may access your personal information through those services and, where available, update that information. The types of information that you can access and update may change over time. Remember, some of the information we collect does not identify you personally or is not stored in an online accessible format.


You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic communications call us at (800) 963-7000. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and status notifications.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Contact Us

We may change or supplement this Privacy Policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate prior to the change becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you have placed orders). Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices via email Please reference the privacy policy in your subject line. will attempt to respond to all reasonable concerns or inquiries within 24 hours of receipt.

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